PAIA manual

This manual is required by section 51 of the Promotion of Access to Information Act 2 of 2000 (PAIA). It covers Aha Core Pty Ltd (Diretsa).

Information Officer: the head of Aha Core Pty Ltd. Contact: support@diretsa.com (subject “Diretsa privacy request”).

The Information Regulator publishes a guide on how to use PAIA and POPIA, in all official languages, on its website https://inforegulator.org.za. The guide can also be inspected at the Regulator’s offices.

The public pages of diretsa.com, including the privacy notice, terms of use and cookie notice.

• Companies Act 71 of 2008
• Tax Administration Act 28 of 2011
• Income Tax Act 58 of 1962
• Value-Added Tax Act 89 of 1991
• Electronic Communications and Transactions Act 25 of 2002
• Protection of Personal Information Act 4 of 2013
• Consumer Protection Act 68 of 2008
• Basic Conditions of Employment Act 75 of 1997 and Labour Relations Act 66 of 1995 (where staff are employed)

• Company records: incorporation, directors, minutes.
• Financial records: ledger, invoices, receipts, payouts, bank and Paystack records, tax returns.
• Customer and partner records: organisations, members, sites, placements, campaigns, artwork, approvals, delivery reports, play logs, correspondence.
• Technical records: audit records, security and error logs, backups.
• Supplier records: agreements with service providers.

The privacy notice explains this in full. In short:

• Categories of people and information: account holders, organisation members, advertisers, publishers and people who see ads, and the details listed in section 2 of the privacy notice.
• Purposes: running Diretsa, taking and making payments, preventing fraud and meeting legal duties, as set out in section 3.
• Recipients and cross-border transfers: people in your organisation, the other side of a booking and contracted service providers, some outside South Africa, as set out in section 4.
• Security: access controls, private storage and limited retention, as set out in section 5.

Email the Information Officer at support@diretsa.com, or use the prescribed Form 2 from the Information Regulator’s website. Fees are as prescribed in the PAIA regulations.

We answer within 30 days. The law allows us to extend this once by up to 30 days. If your request is refused, you may complain to the Information Regulator or apply to court.

This manual is available on diretsa.com and at our address during business hours.